100 Essential Small Business Skills
™How to Run a Great Business
We’ll show you how to make your business great. Learn how to design a great customer experience, how to plan and stay productive and how to develop a successful growth plan.
Lesson Instructor: Norman Leach
Lesson 1
Deliver Quality – Each and Every Time
Focus your business on what your customers want and need. We’ll review the customer experience, operations management, quality management, customer service and warranties.
Lesson 2
Create Innovation in Small Business
How do you stay productive and meet demands in your business? Learn why decision making in small business is unique, how to stay productive and plan, manage workflow and understand logistics.
Lesson 3
Plant a Seed, Tend it Well and it Will Grow
Learn how to write a plan for your business' growth - how to get from here to there and avoid the common mistakes most entrepreneurs make when its time to grow their small business.
